The Victim Advocate Case Manager’s foremost responsibility is to facilitate resident and non-resident immediate and long-term plans of action. The Advocate works directly with the Resident Manager to ensure that both short- and long-term goals are being set and that the client has available the necessary resources and tools to meet their individual goals. The Victim Advocate Case Manager provides crisis intervention, safety planning, education, and knowledge of available resources and services to victims of domestic and sexual violence. The Advocate will provide (in collaboration with the Shelter Coordinator for residents) a written plan of action and helps the victim identify goals and objectives. The Advocate coordinates and facilitates services provided through the shelter or other organizations and with volunteers in a coordinated and collaborative manner. The Victim Advocate Case Manager coordinates her work in collaboration with the Shelter Coordinator, Executive Director, Child Advocate, and other key staff and service providers.
Responsibilities - Provides back up to and assists the Shelter Coordinator with residential duties when necessary. - Screens and conducts initial intake with all victims requesting non-residential services. - Provides crisis intervention, domestic violence education, and empowerment/self-advocacy education. - Provides advocacy with service providers including law enforcement, the courts, DFS, hospital personnel, employers, creditors, and others on behalf of victims and their children. - Makes victims aware of the availability of crime victim compensation, assisting the victim in completing the required forms and gathering the needed documentation and provides follow-up contact with the victim’s compensation agency on behalf of the victim. - Ensures that precautions are taken to provide security and protect confidentiality for all victims. - Establishes and maintains a collaborative and cooperative relationship with court personnel, law enforcement, prosecution, victim service providers, and legal representation programs to resolve frustrations, conflicts, and other barriers to victim’s access to the justice system. - Completes an advocacy report maintains case notes for each victim. - Obtains an additional 16 hours of continuing education in domestic violence issues annually. - Maintains and provides relevant monthly statistics. - Works closely with key staff to ensure consistency in client participation and treatment goals. - Assists Resident manager with shelter activities, including cooking, meal time, clean-up, and children’s activities; supervise family time and offer activities that promote healthy and positive interactions. - Monitors and responds to residents in place of RM as necessary. - Provides individual guidance to promote social and emotional well being while assisting women victims of crime to identify their strengths and needs, understand the dynamics of victimization and to stabilize their lives. - Provides client transportation as necessary. - Implements any emergency procedures when necessary and conducts periodic safety drills in collaboration with the RM. - Performs other direct service duties as assigned.
Qualifications College degree or one year related experience in a domestic violence or sexual assault field preferred.
Knowledge and Abilities - Knowledge of the issues of domestic violence and sexual assault and sensitivity to the plight of battered women and men - Crisis intervention, problem solving, and advocacy skills - Knowledge of housing, financial, legal, health, and transportation resources - Knowledge of the judicial system or work experience in domestic violence - Effective verbal and written communication skills - Excellent leadership and time management skills - Ability to remain calm in crisis situations - Ability to empathize with clients without becoming personally involved - Ability to be a self-starter and work independently - Good public relations skills, including the ability to develop and maintain good relations with key community service providers - Ability to adapt to a variety of environments or work demands - Knowledge of record keeping - Ability to work with people of various ethnic, racial, and socioeconomic backgrounds - Valid class E driver’s license, proof of auto insurance and access to use of an automobile